Booking confirmation

The reservation is only confirmed if guaranteed by a credit card, with a 30% deposit charged. The balance is payable on site, except in the event of late cancellation or no-show. Please contact us if you wish to arrange payment for the stay.

 

Cancellation or no show

*For stays of less than 6 nights and/or less than 4 rooms : their is no fees if canceled 3 full days before 10pm, otherwise their is 1 night charged per day considerated as too late.

For reservations longer than 6 nights and/or more than 4 rooms : in case of cancellation between 3 and 7 days prior arrival: the hotel will keep the total amount of the deposit for a next stay within 6 months (from the written reception of the cancellation). In case of cancellation within 3 days prior arrival, the hotel will keep the deposit.

*In case of cancellation on arrival date, no show or shortened stay, the client accepts to be charged of the total amount of the initial stay on the given credit card.

*Hotel gift vouchers : the conditions here above will be applied and will be deducted from the initial value of the gift voucher.

 

Arrival time

Every reservation is maintained up to 6pm. Thank you to contact us in case of late arrival.
Your room is available from 3 pm on arrival date.

 

Departure time

Check-out is before noon.

 

Restaurant « Les Trois Rochers »

We advise you to book a table in advance. Without prior booking, a table is not guaranteed.

 

Animals

Animals are allowed at the hotel (17 € per day per animal). They have to be kept on a lead. However, they are not accepted in the restaurant.
Damages noticed after departure will be charged on the credit card .

 

Tobacco

The hotel is entirely non-smoking. Smoking in the rooms is strictly forbidden. In case of damages caused by cigarettes or inability to rent the room, we will charge 50% of the night rate as compensation.

 

Parking

A parking is at your disposal – free of charge.
The hotel declines any responsibilities for thefts, personal or material damaged in the parking.

 

Payment accepted

Cash (1000 € maximum) and CB (Visa, Master card, AMEX)

 

Consumer Code
We recall the possibility for consumers to contact the MEDIATEUR DU TOURISM ET DU TRAVEL in the event of a conflict related to your service.
In order to meet this obligation imposed by the Consumer Code, « After contacting the establishment’s customer service and in the absence of a satisfactory response within 1 month, the consumer can contact the Tourism and Travel mediator, whose contact details are given below:
Postal address: Tourism and Travel Mediation
BP 80 303 75 823
Paris Cedex 17
Website: www.mtv.travel »